Admission & Discharge

Location: Reception Area at the Outpatient Department, Ground Floor, DSH
Contact: 03 4043 4900, Ext. 711/760 / Billing Office (03 4043 4900, Ext. 753)

Admission

1)Registration

All patients need to be registered with the hospital prior to admission. Documents required for the registration are:

a) Patient’s Identification Card (IC), Birth Certificate / MyKid (if under 12 years old) or Passport (for foreign or international patients only)
b) Doctors’ Admission Letter/ Note
c) Deposit or any of the following:
- Acceptable Corporate Guarantee Letter
- Cash
- Bank Draft
- Credit Card
- Insurance Card

Patients can be registered for an admission at the following :

	Location		Time
	Reception Area / Admission Counter – Ground Floor		Daily : 24 hours
	Obstetrics & Gynaecology Department / – Mezzanine Floor		Daily: 8am – 5 pm

If the patient is scheduled for surgery or procedure in the morning, it is advisable that he or she be admitted one (1) day before the scheduled surgery or procedure.This will better facilitate and prepare the patient for the procedure .Please follow your doctor’s advise.

2) Room Availability

Patient can choose from a wide range of rooms. However, room choice will be subjected to availability.
For patients who are covered by a corporate company or an insurance policy, the room choice shall be based in his/her entitlement as stipulated on the valid guarantee letter.
If the patient chooses to upgrade his room, he shall do so at his own additional expense.

3) Food & Beverage

Patients will be provided with breakfast, lunch, tea and dinner.
Patient who is on special diet, our specialist will be on hand to advice on the choice of food.

4) Payment Mode

Self paying patients:
The hospital will only accept the following:

Cash
Credit card
Bank Draft

Patients utilizing insurance services or company benefits :
The hospital will accept the following:
-A valid guarantee letter from insurance company that have established credit facilities with the Hospital. Otherwise a cash or credit card deposit shall be required.

Discharge

1) Check Out Time:

The hospital check-out time is 12.00 pm.
If the patient stays in the room after 12.00 pm, a ½ (half) day fee will be charged subject to the availability of the room.

2) Discharge:

All routine discharges will be processed as follows:-
Reception Counter – Ground Floor Daily: 24 hours

3) Please be advised that the FULL bill must be settled before you are to be discharged, if payment is not guaranteed by your company or prior arrangement not been made

4) Please note that the discharge waiting time for insurance cases may take sometime due to the process requirements involved in obtaining final approval from your insurance company. You may vacate your room in the meantime to avoid any unnecessary charges.

Visiting Hours

1) Our visiting hours are as below:

• Inpatients facilities / wards: 8.00 am – 10.00 pm (daily)

2) We would request visitors to be sensitive to the needs of patients.

3) Visitors are kindly requested to leave the Hospital after the visiting hours to allow the patients to rest. To ensure cleanliness and hygiene in the wards, visitors are discouraged from consuming food in the wards

Disclaimer
* The Hospital reserves the right to decline a patient if he/she has not met the Hospital’s financial requirement such as not presenting a valid guarantee letter, insufficient deposit requirement and others.

Outpatient Visit

Location: Reception Area at the Outpatient Department, Ground Floor, DSH
Contact: 03 4043 4900, Ext. 711/760 (Admission & Discharge Counter) / Billing Office (03 4043 4900, Ext. 753)

• All patients must be registered with the hospital prior to consultation.
• The documents required for an Outpatient Registration are:
a. Patients Identification Card or Birth Certificate, or Passport (for foreign or international patients only).
b. Referral Letter (if applicable)
c. Acceptable Corporate Guarantee Letter if patient is under corporate client or insurance scheme

• Patients can be registered at the Outpatient Department at the Ground Floor / Mezzanine Floor at the following time:

	Location	Time
	Reception Area – Ground Floor	Mon to Fri 9.00am-5.00 pm
	Obstetrics & Gynaecology Department / – Mezzanine Floor	Mon to Fri 8.00am- 5.00 pm
	Sunday & Public Holidays	Closed

• For cases which require urgent and emergency services, patients can be registered for outpatient visit and admission at the A & E Department which is open 24-hours daily.

Mom Checklist for Labor & Delivery

For yourself:

A few pairs of socks – Thick and comfy ones to provide warmth in the cold delivery ward.
A pair of slippers – New non-slip ones preferably for you.
Underwear – Heavy after-labor bleeding might leak and stain your underwear. So cheap and disposable panties can be used and thrown away if it happens.
Nursing bras and breast pads – For breast-feeding mothers of course.
1 comfortable going home outfit and shoes – One that’s comfy and loose. (You may not be pregnant anymore, but there is still extra fluid retention).
Jacket, sweater or house coat – Keep you warm in the hospital. Especially important for mothers who practise confinement periods, where you try not to expose yourself to cold and breezy air. Also suitable to wear on your way home.
Hairbrush or comb

For your baby:

Baby mittens & booties – Baby booties to keep their feet warm and cozy. Baby mittens to keep their fingernails from scratching their own face as their fingernails can get pretty long and sharp.
Baby towel – Something thick and comfy to wrap your baby in case it’s cold. Newborns love to be swaddled.
An outfit to wear home – The hospital took care of clothing for newborn until the moment we discharge. So just one set of baby clothing would do nicely.