A Guide to
Outpatient Admissions

Navigating Your Journey to Health. This guide covers the key stages of registration, briefing, assessment, and verification to ensure a smooth and hassle-free outpatient admission process.

New Outpatient Guide

The following process flow serves as a guide for new outpatients (i.e., patients with no previous records in the hospital) to understand the various steps involved in their healthcare journey at Damai Service Hospital (HQ).

Initial Check-In & Registration at Damai Service Hospital (HQ)

Upon arrival at Damai Service Hospital (HQ), patients are to check-in at the reception on the Ground Floor. Here, they will be requested to fill out a Registration Form and present valid identification documents for verification - this includes IC for local residents and passports for foreign visitors.

Understanding the Outpatient Assessment and Consultation Process

After completing the necessary paperwork, patients will be assessed by the Outpatient Department (OPD) staff who will record vital signs such as blood pressure, pulse, height, weight, and check symptoms. Following this, patients will be directed to the appropriate healthcare professional for their consultation and treatment. Typically, patients without referral letters will be seen by the on-duty Medical Officer, while those with referral letters will be guided to their designated consultant's location.

Payment Guideline for foreign and local patients

Foreign patients opting for cash, credit card, or 'Pay and Claim' methods will be asked to provide a deposit of 50% of the estimated treatment cost. However, local patients using the same payment methods are exempt from this deposit requirement. For those utilizing the Guarantee Letter payment method, our reception team will assist in obtaining the Guarantee Letter from the respective companies, insurance panels, or third party administrators.

Patient Medical Record & System verification

After patient briefing, our reception staff will register the patient in the Hospital Management System (HMS) and issue a blank Medical Record (MR) sheet. Patients are required to verify the information on the MR sheet and sign it. In addition, a new patient folder will be initiated containing the MR sheet, any provided documents, and a blank Charge Slip for billing purposes.

Follow-up Outpatient Guide

The process flow presented below is designed as a guide for follow-up outpatients, that is, outpatients with pre-existing records at Damai Service Hospital (HQ).

Initial Check-In at Damai Service Hospital (HQ)

Upon arrival at the Ground Floor Reception of Damai Service Hospital (HQ), staff members will confirm patient details and check for any pending payments in the patient's account using the 'HMS' system.

Understanding the Outpatient Assessment and Consultation Process

After resolving any patient verification and billing matters, patients will be guided to the 'OPD' department for vital statistics assessment, including tests for blood pressure, pulse, weight, height, and symptom checks. Upon completion, patients will move forward to receive their treatment from the respective 'Medical Officer' or 'Consultant Doctor.

Payment Guideline for foreign and local patients

Should a patient have any outstanding bills, these must be resolved before initiating a new consultation or treatment. For patients without outstanding bills, if applicable (for foreigners only), they will be informed about any necessary deposit payments. At this point, requests for a Guarantee Letter from insurance or employment companies can be made and will be processed accordingly.

A Guide to Outpatient Admissions

New Outpatient Guide

The following process flow serves as a guide for new outpatients (i.e., patients with no previous records in the hospital) to understand the various steps involved in their healthcare journey at Damai Service Hospital (HQ).

Follow-up Outpatient Guide

The process flow presented below is designed as a guide for follow-up outpatients, that is, outpatients with pre-existing records at Damai Service Hospital (HQ).

A Guide to
Outpatient Admissions