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Quality Assurance

We ensure quality by conducting regular audits and surveys across all operations. These assessments check compliance with healthcare standards and gather feedback from patients, staff, and other stakeholders.  Identified issues are quickly addressed, supporting continuous improvement and reflecting our commitment to high-quality patient care.

External Accreditation

ISO:9001:2015 Certification:

 

Global quality seal from International Organisation for Standardization (ISO), a non-governmental organization, founded in 1947 that comprises national standards bodies from 140+ countries. ISO targets quality management systems specifically in healthcare.

 

Significance:

  • Validates DSH (HQ)'s dedication to quality healthcare services.

  • Affirms commitment to international standards.

  • Emphasizes focus on continuous improvement, customer satisfaction, and adherence to laws.

 

Role of SIRIM in Malaysia:

  • Ensures compliance to national and international standards.

  • Services Provided: Inspection, certification, and testing according to standards.

  • Impact on DSH: Reinforces the legitimacy and credibility of DSH (HQ)’s ISO:9001:2015 certification.

 

Elaboration on ISO:9001:2015

  • Quality Management System: Sets out systematic and process-driven approach to managing quality.

  • Continuous Improvement: Not static; requires regular reviews and updates to maintain certification.

  • Customer Satisfaction: Mechanisms in place to collect feedback and make service improvements.

  • Regulatory Compliance: Stipulates that systems must be in place to adhere to local, state, and international regulations and laws.

  • Internal Quality Assurance Unit

 

Industry Impact: Sets DSH (HQ) as a progressive leader in healthcare.

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