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Quality Assurance at Damai Service Hospital (HQ)

Damai Service Hospital(HQ) prioritizes quality assurance by maintaining a dedicated team to conduct regular audits and surveys. These audits cover all hospital operations to ensure compliance with healthcare standards and regulations. Surveys gather feedback from patients, staff, and other stakeholders to evaluate the hospital's performance. Any identified weaknesses are promptly addressed based on the collected data, enabling continuous improvements in service delivery. This approach embodies DSH's commitment to exceeding healthcare standards and enhancing patient care.

External Accreditation

ISO:9001:2015 Certification:


Global quality seal from International Organisation for Standardization (ISO), a non-governmental organization, founded in 1947 that comprises national standards bodies from 140+ countries. ISO targets quality management systems specifically in healthcare.



  • Validates DSH's dedication to quality healthcare services.

  • Affirms commitment to international standards.

  • Emphasizes focus on continuous improvement, customer satisfaction, and adherence to laws.


Role of SIRIM in Malaysia:

  • Ensures compliance to national and international standards.

  • Services Provided: Inspection, certification, and testing according to standards.

  • Impact on DSH: Reinforces the legitimacy and credibility of DSH’s ISO:9001:2015 certification.


Elaboration on ISO:9001:2015

  • Quality Management System: Sets out systematic and process-driven approach to managing quality.

  • Continuous Improvement: Not static; requires regular reviews and updates to maintain certification.

  • Customer Satisfaction: Mechanisms in place to collect feedback and make service improvements.

  • Regulatory Compliance: Stipulates that systems must be in place to adhere to local, state, and international regulations and laws.

  • Internal Quality Assurance Unit


Industry Impact: Sets DSH as a progressive leader in healthcare.

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