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A Guide to
Insurance & Third Party Administrators

Our Insurance Panels Patient's Guide serves as a comprehensive resource to help you understand what to expect during insurance & billing.

Health Insurance.webp

Recognized as a 'Preferred Hospital' by various insurance providers, Damai Service Hospital (HQ) is known for offering quality medical services at reasonable rates. In testament to our unwavering commitment to providing accessible healthcare solutions, we have been included in the panel of the following insurance providers. These partnerships help ensure a smooth, efficient healthcare experience for our patients, amplifying the peace of mind that comes with knowing you are in trusted hands.

Our Insurance Panels

AIA Bhd 

AIA Public Takaful Bhd 

Allianz Life Insurance Malaysia Bhd 

Amgeneral Insurance Bhd – Kurnia

Amlife Insurance Bhd

Ammetlife Insurance Bhd

AXA Affin General Insurance Bhd

Etiqa Life Insurance Bhd

Hong Leong Assurance Bhd

MCIS Insurance Bhd

MPI General Insurance Bhd

Tokio Marine Insurance Bhd

Tokio Marine Insurans (Malaysia) Bhd

Our Third Party Administrators

Asia Assistance Network (M) Sdn Bhd

CompuMed Services Sdn Bhd 

CuepacsCare4u Solutions Sdn Bhd

Eximius Medical Administration (EMAS)

Health Connect Sdn Bhd

IHM Sdn Bhd

Integrated Health Plans (Malaysia) Sdn Bhd

Manulife C/O Integrated Health Plan

Mediexpress (Malaysia) Sdn Bhd

Mediscreen Sdn Bhd 

MiCare Sdn Bhd

PMCare Sdn Bhd

Pra Assist Medical Network Sdn Bhd

Guarantee Letter Procedures
(Outpatient Treatment)

In lieu with Damai Service Hospital’s vision and mission, the hospital provides specialized services to help patients with the procedures required for payment through the ‘Guarantee Letter’ method.  The slides below contain explanations for outpatients who would like to use their insurance to pay for their treatments in the form of a guarantee letter from either their company of employment or personal insurance companies.

Patient Registration and processing of Guarantee Letters

Patient will register at the respective counters (Ground Floor or Mezzanine Floor) and thereafter proceed to the "Guarantee Letter Counter (GL Counter)" which will request for a GL from the respective Insurance Panels or Third Party Administrators 

Guarantee Letter Procedures
(Cashless Inpatient Treatment)

In lieu with Damai Service Hospital’s vision and mission, the hospital provides specialized services to help patients with the procedures required for payment through the ‘Guarantee Letter’ method.  The slides below contain explanations for outpatients who would like to use their insurance to pay for their treatments in the form of a guarantee letter from either their company of employment or personal insurance companies.

Registration and Request for Guarantee Letter (GL)

Patient will register for the admission by filing up, the admission form, with the help of a patient's relation officer, at the respective counters (Ground Floor or Mezzanine floor) and thereafter proceed to the "Guarantee Letter" (GL), counter which will request for a GL from the respective insurance panels or Third Party Administrators. At this stage, the patient will also need to decide on his/her room preference.
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