Overview

Damai Service Hospital (HQ) adheres to the Personal Data Protection Act (PDPA). This policy outlines how we collect, use, and safeguard your personal information.

 

Giving Consent

By providing your personal information to us, you are giving consent for it to be used in accordance with this policy.

 

What Data We Collect

We may collect various types of personal data, including your name, date of birth, contact details, medical information, and even personal preferences such as dietary needs.

 

Why We Need Your Data

Your information is used for purposes such as:

• Delivering healthcare services and treatments

• Fulfilling service-related obligations or contracts

• Processing payments and billing

• Supporting research or marketing activities

• Complying with legal and regulatory requirements

 

How We Collect Data

We obtain your information through forms you complete, phone calls, emails, interactions with our staff, and security systems such as CCTV.

 

Your Rights

You have the right to request access to your personal data, ask for corrections, or limit how your information is used.
Contact details for each facility are provided should you wish to make these requests.

 

Compulsory Data

Certain information is required for us to deliver our services. Without this information, we may not be able to proceed with registration, treatment, or transactions.

 

If You Choose Not to Provide Data

Failure to provide mandatory information may result in delays, incomplete transactions, or our inability to offer medical treatment.

 

Who We Share Data With

We may share your information with our group entities, healthcare partners, financial institutions, insurance providers, third-party administrators, and, where appropriate, your employer.

 

Data Protection

We take strong measures to ensure your data is secure. Access is restricted only to authorised personnel who require the information to perform their duties.

 

Providing Third-Party Data

If you share personal information about another person—such as a next of kin—please ensure they are aware of and consent to this policy.

 

International Data Transfers

Your information may be transferred or stored outside Malaysia. By using our services, you consent to such transfers where necessary.

 

Keeping Your Data Accurate

Please ensure the information you provide is accurate and kept up to date so we can serve you effectively.

 

Minors and Individuals Requiring Assistance

For minors or individuals unable to manage their own affairs, consent must be provided by a parent, guardian, or legal representative.

 

Changes to This Policy

We may update this policy from time to time. Continued use of our services will be regarded as acceptance of any changes made.